Process Management and Control

Module 1 – Key aspects of process management and critical factors for its implementation,
Module 2 – Process Identification, Description, and Representation,
Module 3 – From Processes to Organizational Activities,
Module 4 – Responsibilities, Documentation, Monitoring, and Improvement

This course aims to provide a consolidated set of knowledge to equip participants with the necessary concepts for a correct understanding of what Process Management and Control is and its usefulness.

At the end of this training, participants will be able to identify and assess risks and controls, and develop goals and indicators for various management levels.